Your Questions, Answered Instantly

Booking our services is simple and convenient. You can book a cleaning service online by visiting our website at https://sereneclean.club/booking and using our online booking system.

After booking, you will receive a confirmation email with your appointment details. You can also make changes to your booking by logging into your member dashboard on our website.

For any further questions or assistance, feel free to contact our customer service team. We are here to help!

Locking in your cleaning service experience with SereneClean is easy and hassle-free. Here’s how you can make effortless payments:

Online Payment:

During Booking: Pay securely through our website at https://sereneclean.club/booking when you schedule your service.

Member Dashboard: Manage and pay for your services through your member dashboard for added convenience.

Credit/Debit Card:

Enter your card details during the online booking process for quick and secure payment.

Recurring Payments:

Set up automatic payments for recurring services to ensure uninterrupted cleaning without the need for repeated transactions.

Confirmation:

Receive an instant confirmation of your payment and booking details via email.

For any questions or assistance with payments, please contact our customer service team. We aim to make your experience with SereneClean as seamless and enjoyable as possible.

We require at least 24 hours' notice to cancel or reschedule a cleaning appointment without incurring a fee.

If you cancel or reschedule less than 24 hours before your scheduled appointment, a cancellation fee of $49.99 will apply.

Same-day cancellations will incur a fee of 100% of the service cost if made within 2 hours of the scheduled appointment. Same-day rescheduling will incur a fee of $19.99.

You can cancel or reschedule your appointment by logging into your member dashboard and making the necessary changes. Please ensure you receive a confirmation of your request.

If SereneClean needs to cancel or reschedule your appointment, we will provide as much notice as possible and work with you to find a suitable alternative time. No cancellation fees will apply in this case.

We understand that emergencies happen. If you have an extenuating circumstance, please contact us as soon as possible, and we will do our best to accommodate your situation.

For any further questions or clarifications, feel free to reach out to our customer service team. We are here to help!

The frequency of professional home cleaning depends on your lifestyle, household size, and personal preferences.

Here are some general guidelines to help you decide:

Weekly Cleaning: Ideal for busy households with children and pets. This frequency ensures your home remains consistently clean and reduces the buildup of dirt and allergens.

Bi-Weekly Cleaning: Suitable for smaller households or those without pets. This schedule helps maintain a clean and tidy home without the need for weekly visits.

Monthly Cleaning: Great for homes that are well-maintained on a regular basis by the occupants but need a deeper clean once a month.

Occasional Cleaning: Perfect for special events, holidays, or when you need a thorough clean after a period of neglect. This option can also be used for seasonal deep cleaning.Consider your specific needs and preferences when deciding on the frequency of professional home cleaning.

If you're unsure, our customer service team is happy to provide personalized recommendations based on your situation. Feel free to contact us for more information.

If our cleaner arrives and finds that your home has an excessive mess (such as dishes, clothes, or other clutter) that would require additional time and effort to bring it up to spot clean standards, we will consider this a "Spot Clean with Deep Clean Effort."

How this works:

Assessment: Upon arrival, our cleaner will assess the level of effort required to achieve the spot clean standards.

Notification: You will be notified immediately if the cleaning will require additional time and effort beyond the standard spot clean service.

Approval: We will provide an estimate of the additional time and cost needed for the deep clean effort. Work will only proceed with your approval.

Service: Our cleaner will then proceed to tackle the high-traffic or problem areas with the necessary deep cleaning effort to meet the desired standards.

Booking Considerations:

Transparent Communication: Always communicate the condition of your home when booking to ensure appropriate scheduling and service expectations.

Regular Maintenance: To avoid additional charges, consider regular maintenance cleaning to keep your home at spot clean standards.

For more details or to discuss specific needs, please contact our customer service team. We are here to help ensure you receive the best possible service.

The affordability of residential cleaning services can vary based on several factors, including the size of your home, the frequency of cleaning, and the type of service required. Here's a general guide to help you understand the cost and value of our services:

Basic Cleaning Services: Typically, basic cleaning services are the most affordable option, providing essential cleaning tasks such as dusting, vacuuming, mopping, and bathroom cleaning. This is ideal for maintaining a clean home on a regular basis.

Deep Cleaning Services: These services are more intensive and thorough, addressing hard-to-reach areas and deep-seated dirt. While more costly than basic cleaning, deep cleaning is essential for a comprehensive clean, typically recommended on a seasonal or annual basis.

Spot Clean with Deep Clean Effort: This service is perfect for homes that generally stay clean but occasionally require extra attention in specific areas. It’s priced between basic and deep cleaning services, offering targeted, intensive cleaning where it’s needed most.

Custom Packages: We offer customizable cleaning packages tailored to your specific needs and budget. You can choose the frequency and scope of services to fit your lifestyle and financial preferences.

Value Considerations:

Time Savings: Professional cleaning services save you valuable time, allowing you to focus on other priorities.

Health Benefits: Regular professional cleaning reduces allergens, dust, and germs, contributing to a healthier living environment.Quality Results: Trained professionals ensure high-quality cleaning with the right tools and products.

Pricing Transparency:

We strive to offer competitive and transparent pricing. For a detailed quote tailored to your home and needs, please visit our website at https://sereneclean.club/booking or contact our customer service team.

Investing in professional cleaning services can be a cost-effective way to maintain a clean, healthy, and comfortable home environment. Feel free to reach out to us for more information or to discuss your specific requirements.

Eco-friendly cleaning is beneficial for your health, home, and the environment:

Healthier Home: Reduces exposure to harmful chemicals, improving air quality and safety for children and pets.

Environmental Protection: Uses biodegradable, non-toxic products that prevent pollution and reduce waste.

Cost-Effective: Affordable DIY solutions and long-term savings with reusable tools and efficient appliances.

Effective Cleaning: Natural ingredients like vinegar and baking soda are powerful and versatile cleaners.

Ethical and Sustainable: Supports cruelty-free, fair trade practices, and contributes to a greener future.

Choose eco-friendly cleaning for a safer, healthier home and a sustainable planet. Contact SereneClean for more tips or to book our services.